Park Information & Help A helping hand, always at hand… When you’re enjoying a magical Disney holiday, it’s good to know that a helping hand is never far away. Be it the park map in your pocket or the multilingual Cast Members at City Hall, there are countless ways to get help, tips and advice during your time at Disneyland Resort Paris. Most Cast Members speak French and one other language, with almost everyone able to offer you help and service in English. Park Maps are available in French, English, Spanish, Dutch, German and Italian, whilst most signposts and information boards use symbols or recognisable words and location names to guide you on your way, to a magical Disney day…   City Hall & Studio Services
City Hall in Disneyland Park and Studio Services in Walt Disney Studios Park feature teams of friendly and multilingual Cast Members who are dedicated to fulfilling the requests of park guests. If you need entertainment or character meet ‘n’ greet times, a specific park guide, or simply have any questions about the parks, these are the places to go. You can also exchange currency, make restaurant reservations and pick up disabled access cards at (or nearby) these locations. Cast Members At Disneyland Resort Paris, the employees are always known as “Cast Members”, since they’re an integral part of the Disney show and are there to make every dream come true. Whether you need directions, entertainment times, attractions advice or a group photo, they’ll be happy to help. Some Cast Members are also dedicated to providing guest information – they can be spotted by the large Mickey Mouse-dotted “i” on their clothes and always have extra park maps on hand.  Park Maps Available in the Disney Hotels, under Main Street USA Railroad Station at Disneyland Park and in the entrance of Disney Studio 1 at Walt Disney Studios Park, the excellent official Park Maps provide a superb guide to the park and it’s attractions, with tips for attractions suitable to certain age groups and helpful advice to make your day more magical. The Entertainment Programme now comes as a separate leaflet for each park, providing the latest details for all the shows, parades and character meets on offer. If you want to check a park map before you go, you can find our Disneyland Park Map here or our Walt Disney Studios Park Map here.  Tips Board Both parks have helpful information boards that feature the current waiting times for main attractions plus key entertainment performance times. The Disneyland Park board can be found on your right just as you arrive in Central Plaza, and was redesigned in 2006 to become the most high-tech of any Disney Park. Six plasma screens show up-to-the-second wait times for Phantom Manor, Big Thunder Mountain, Indiana Jones and the Temple of Peril, Pirates of the Caribbean, Peter Pan’s Flight, “it’s a small world”, Dumbo the Flying Elephant, Buzz Lightyear Laser Blast, Space Mountain: Mission 2 and Star Tours, plus the day’s show and parade times. At Walt Disney Studios Park, the board is located on Disney Bros. Plaza (near the Mickey & Walt Partners Statue) and features wait times and performance times for all the attractions, updated frequently by Cast Members.  Guest Relations Window Offering similar services to City Hall and Studio Services, the Guest Relations Windows outside the parks (to the right of their main entrances) offer help and advice, plus Left Luggage services (extra charge, except for Annual Passport holders) for you to store extra baggage before you enter the parks. If you have complaints, special requirements or problems outside the parks, this is the place to go. Annual Passport Office You can find a dedicated Bureau Passeport Annuel at the entrance to Discoveryland, behind the Royal Castle Stage, where a helpful team is on hand to answer all your questions about the resort’s Annual Passports and help you through the registration process. The Bureau is open from 11am to 7pm weekdays and from 10am to 8pm weekends and public holidays. You can find a full guide page about the Annual Passports here. | 
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