The Official Guide
for Guests with Disabilities

Parking

In the Parks

Access to
Attractions

Parades, Shows & Characters

Disney Village

Disney Hotels

Disney memories available for all

The magic of Disney should be available everyone –
whatever nationality, old or young, big or small – it’s all about having a good
time together, with no-one being left out.  With this in mind, it’s no
surprise that the resort, arguably Disney’s most modern, is by far one of the friendliest and most welcoming
places to visit for guests with disabilities.

The whole of Disneyland Resort Paris has been created
and developed with the aim of being accessible to the entire disabled community
and to promote full integration to the general public.  In almost all
cases, attractions, restaurants and boutiques are accessible to all, and there
are some handy services available to make your stay as easy as possible…

The
Official Guide for Guests with Disabilities

This excellent guide to the whole resort features
everything you need to know about visiting with a disability, from general park
information to which attractions are particularly suitable for guests with
certain disabilities. Guides to both parks are included, with full listings of
restrictions and recommendations. The guide is highly recommended and is
available from City Hall in Disneyland Park, Studio Services in Walt Disney
Studios and from the reception of all Disney Hotels.

You can also

order your copy of the guide online by

clicking here, or alternatively by telephoning one of the following numbers:

0870 606 6800 [UK]

+33 1 60 30 60 53 [All Countries]

Parking

All the car parks of Disneyland Resort Paris have
places reserved for guests with reduced mobility. When you arrive at the Disney
Parks guest car park, ask for the special reserved area, close to the Disney
Park entrances.

In
the Parks

All Guests with Disabilities

To purchase Park Passports (entrance tickets), go
directly to the main Guest Relations window, to the right of the Disneyland Park
entrance.

All the shops and restaurants of Disneyland Resort
Paris are wheelchair accessible. At Counter Service restaurants, don’t hesitate
to ask the Cast Members for assistance. It is recommended that guests on a
salt-free diet eat at the Table Service restaurants.

All toilets have facilities adapted to the needs of
guests with reduced mobility. Some cubicles allow access to a person
accompanying you (marked with a disabled symbol on park maps).

Guests Requiring Wheelchairs

Access to some rides requires a transfer. You must
be accompanied by someone who is physically able to assist you when transferring
– Cast Members are not permitted to assist with this.

Wheelchair rental is available from Stroller and
Wheelchair Rental on Main Street USA (on your right as you pass under Main
Street Station), or from Studio Services in Front Lot. The cost is 6.50 � per
day, with a 150 � deposit required if you wish to take the wheelchair outside of
the park. Cast Members are not permitted to accompany guests in wheelchairs.
Rental reservations cannot be made.

 There are special areas along the parade
routes in the both parks which are reserved for guests in wheelchairs. These
areas are shown in The Official Guide for Guests with Disabilities, and are
usually located at “it’s a small world”, Central Plaza and Town Square for
Disneyland Park and Disney Bros. Plaza and Backlot for Walt Disney Studios Park.
As the number of places is limited, you are advised to come early. The Assisted
Access Card (see “Access to Attractions” below) authorises use of these places
but does not give priority access.

Specially adapted minibuses are available to
transport you between the Disney Parks and Disney Hotels. Request this service
at the reception desk of your Disney Hotel, City Hall or Studio Services.

Guests with Hearing Impairments

The entrances to certain attractions have very dimly
lit areas which you may find unsettling, so you might wish to have someone with
you.

Animagique and Cin�Magique in Walt Disney Studios
Park are equipped with audio induction loops.

For your own safety, if you are staying at Disney
Hotel, we recommend letting the reception staff know about your hearing
impairment.

For groups of Guests with hearing impairments,
guided tours in sign language can be arranged on request one month in advance by
calling + 33 (0) 1 60 30 10 20.

Guests with Visual Impairments

Guide dogs are the only animals allowed into Disney
Parks. For their safety, they are not admitted to most attractions.

Some attractions are particularly recommended for
guests with visual impairments, as it is possible to experience the same
sensations as other guests. These attractions, such as Flying Carpets Over
Agrabah, are listed in
The Official Guide
for Guests with Disabilities.

Information guides to the parks are available in
Braille (French and English) at City Hall and Studio Services. A small cash
deposit or proof of identity will be required for one day’s use.

Guests with Mental Disability

Some attractions may frighten Guests with mental
disabilities, while others have some dimly lit areas. Those accompanying Guests
with mental disabilities are asked to take special care throughout the parks.

Access
to Attractions

Disneyland Park

As soon
as you arrive at the park, go to City Hall or the Guest Relations Window with
the people accompanying you. A Cast Member will advise you as to which
attractions are the most easily accessible and will provide you, if required,
with an Assisted Access Card, facilitating your access to attractions and to be
used exclusively within Disneyland Park. Since some queue lines are not
wheelchair-accessible, special entrances are provided.

The Assisted Access Card is reserved for disabled guests (except for guests with
temporary disabilities), and allows holders and up to three companions to use
these special entrances. It does not entitle you to priority access to
attractions and shows. Cast Members at the attractions will tell you which
entrance is reserved for you. For technical reasons, not all attractions at
Disneyland Park are accessible to disabled visitors.

Walt Disney Studios Park

To promote maximum integration
of disabled guests, all queue lines in this modern Disney Park are
wheelchair-accessible. For access to attractions, all visitors are invited to
take the same route. However, people whose disability is incompatible with these
routes, can obtain an Assisted Access Card from Studio Services for use
exclusively within Walt Disney Studios Park. It does not entitle the holder to
priority access to attractions, but it allows the disabled visitor to wait
outside the queue line, usually at the boarding area, while the rest of the
accompanying group wait in the usual line.  Due to the nature of most of
the park’s attractions, however, this system is rarely used.

Groups

Certain attractions can accommodate only a
limited number of Guests with disabilities at the same time. For everyone’s
comfort, we strongly recommend dividing your group into as many small groups as
possible. For the comfort and safety of everyone, in the event of large
attendance, Cast Members at certain attractions may ask you to return later.

Parades,
Shows & Characters

Parades

Certain places
along the Parade Routes in both Disney Parks are reserved for guests with
wheelchairs. It is advised you arrive as early as possible, as these spaces can
become full during busy seasons.

In Disneyland Park: At “it’s a small world”, Central
Plaza and City Hall.

In Walt Disney Studios Park: Near Disney Studio 1
and opposite Moteurs… Action!.

Shows

All major show
theatres in the two Disney Parks feature places reserved for guests with
wheelchairs, clearly marked with the usual wheelchair symbol.  If you
require assistance in finding a place to watch, don’t hesitate to ask the
nearest Cast Member.

Characters

Since the Disney Characters often attract large crowds
of eager guests, it can sometimes be hard for you to get close to them. Don’t
hesitate to ask the Cast Member accompanying the character for assistance. It is
particularly advisable to wait for the scheduled appearances – times and
locations of which can be found
here.

Disney
Village

The bars, shops, restaurants and attractions of Disney
Village are all wheelchair-accessible, but please note:

Buffalo Bill’s Wild West Show

There are places reserved for guests in a wheelchair,
ask immediately upon arrival. The show is not recommended for those with asthma
or breathing problems.

Planet Hollywood

Menus in Braille (French and English) are available.

Gaumont Cinemas

All cinemas are wheelchair-accessible and five are
equipped with audio induction loops for the hearing impaired.

PanoraMagique

Not suitable for guests requiring wheelchairs, due to
the size of the capsule and safety barrier height.

Disney
Hotels

The six main Disney Hotels have rooms adapted to meet
the needs of Guests with reduced mobility.  These rooms have larger
bathrooms (equipped with hand rails and a raised toilet), door viewer at
wheelchair height and a double bed.

Specially adapted minibuses are available to transport
guests with reduced mobility between the Disney Parks and Disney Hotels. Request
this service at the reception desk of your Disney Hotel, City Hall or Studio
Services.