Food delivery services are here to stay, especially with the covid-19 pandemic forcing a lot of people to stay at home. As a restaurant owner, it is important that you accommodate people who are working as food delivery couriers, as they will open opportunities for your restaurant. They will allow people who cannot or don’t want to go outside to order at your place. Without food delivery services, they will likely become lost sales. In this article, we will provide you with a few tips that will allow you to take advantage of delivery apps that take cash as a restaurant owner. Without further ado, let’s start:
- Provide training for your staff
Similar to other areas of your business, it is important that your staff are properly trained when it comes to handling the delivery riders coming into your restaurant. You should provide training for your staff so that they are equipped to dealing with orders from food delivery services, and coordinate orders between your own delivery drivers as well as those from third-party delivery services.
- Set up separate order lanes or queues for food delivery riders
If third-party delivery riders have to queue on the regular customer lane and you have a lot of customers, they might get out and order instead from a different branch. This is especially important if you are a franchise owner since delivery riders will have a lot of other alternative branches to go to if they find your restaurant too troublesome.
- Know your limits
When accepting orders from third-party delivery services, be sure to consider your production capabilities. Do not take more orders than you can produce, especially during rush hour where a lot of people are in your restaurant physically.